Privacy Policy
Events.PrimeSynapse.com Effective Date: February 25, 2026 | Governing Jurisdiction: India | DPDPA Compliant
This Privacy Policy describes how PrimeSynapse ("we," "us," or "our") collects, uses, stores, and protects personal information obtained through Events.PrimeSynapse.com (hereinafter referred to as "the Website"). This Policy is in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA).
By using this Website or registering for any event, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
Information We Collect
We may collect the following categories of personal data when you use our Website or register for an event:
Identity Information: Full name, designation, job title, and organization or company name.
Contact Information: Email address, phone number, and mailing or billing address.
Registration Data: Event preferences, session selections, dietary or accessibility requirements, ticketing details, and attendance history.
Payment Information: Transaction references and billing details. All payments are processed securely through third-party payment gateways. We do not store full card numbers or sensitive financial credentials on our servers.
Technical Data: IP address, browser type and version, device type, operating system, pages visited, time spent on pages, and cookie identifiers.
Communications: Any correspondence you send to us, including support queries, feedback, survey responses, and event-related inquiries.
How We Use Your Information
We use the personal data we collect for the following purposes:
- To process and confirm event registrations and ticket purchases;
- To communicate event updates, schedule changes, reminders, and post-event follow-ups;
- To issue tickets, invoices, and receipts;
- To personalise your experience on the Website and at our events;
- To respond to your inquiries and provide customer support;
- To send you information about upcoming PrimeSynapse events, newsletters, or promotional content, where you have opted in to receive such communications;
- To analyse Website usage and improve our services, content, and user experience;
- To comply with legal obligations and enforce our Terms and Conditions.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: Where you have given us clear consent to process your data for a specific purpose, such as marketing communications;
- Contractual Necessity: Where processing is necessary to fulfil a registration or ticket purchase you have made;
- Legal Obligation: Where we are required to process your data to comply with applicable laws and regulations;
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services or ensuring the security of our Website, provided those interests are not overridden by your rights.
Cookies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content. Cookies are small data files stored on your device.
We use the following types of cookies:
- Essential Cookies: Required for the Website to function properly, including session management and secure login;
- Analytics Cookies: Help us understand how visitors interact with the Website, such as pages visited and time spent;
- Preference Cookies: Remember your settings and choices to personalise your experience;
- Marketing Cookies: Used to deliver relevant promotional content based on your interests, where consent has been provided.
You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Website.
Sharing of Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating the Website, processing payments, sending emails, or delivering event services, under strict confidentiality obligations;
- Event Co-organisers or Partners: Where an event is jointly organised, we may share relevant attendee information with co-organisers solely for the purpose of event delivery;
- Legal Requirements: Where we are required to disclose information by law, court order, or governmental authority;
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Registration and transaction data are typically retained for a period of 3 years following the relevant event, unless a longer retention period is required by law.
Your Rights
Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you;
- Right to Correction: You may request that we correct any inaccurate or incomplete data;
- Right to Erasure: You may request deletion of your personal data, subject to any legal obligations we may have to retain it;
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
- Right to Grievance Redressal: You have the right to raise a grievance with us regarding the processing of your personal data.
To exercise any of these rights, please contact us using the details provided at the end of this Policy. We will respond to all legitimate requests within 10 business days.
Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include secure server infrastructure, encrypted data transmission (SSL/TLS), and restricted access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Third-Party Links
This Website may contain links to third-party websites, including payment processors, social media platforms, and partner organisations. This Privacy Policy applies solely to Events.PrimeSynapse.com. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Events.PrimeSynapse.com is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors without verified parental or guardian consent. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete such information.
Changes to This Privacy Policy
PrimeSynapse reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Policy periodically. Your continued use of the Website following any changes constitutes your acceptance of the updated Policy.
Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023, any grievances regarding the processing of your personal data may be addressed to our designated point of contact:
Email: [email protected] Subject Line: Privacy Request Website: events.primesynapse.com Parent Platform: primesynapse.com
We endeavour to acknowledge all privacy-related requests within 48 hours and resolve them within 10 business days.